DeskIQ Care Plan: Terms & Scope

What's Included

Model & platform updates. When OpenAI releases a new model or Hermes ships an update, we test it first, then apply it. Hermes updates in place and keeps your existing setup intact, so an update is a non-event instead of something that breaks your assistant. You don't have to think about it.

Bug fixes & integration repairs. If a workflow stops firing, an API key expires, or a channel disconnects, we fix it within 48 business hours.

Async support. Questions via Telegram or email. Up to 1 hour per account per month included.

Model cost optimization. We configure lighter, cheaper models for routine tasks (cron jobs, summaries, reminders) and OpenAI's main model for complex work (drafting, research). This keeps your OpenAI bill low. Typically $5–20/month.

Tailscale remote access. Included and required. Allows us to push updates and debug quickly without scheduling a screen share.

What's Not Included

New integrations or assistants beyond your original install scope
Custom workflow development (billed at $149/workflow, applies to whole team)
Adding users mid-Care-Plan (billed at the prorated per-user setup rate for your tier)
Staff training sessions after the initial handoff
Hardware procurement or repair
Support beyond 1 hr/month per user (billed at $120/hr. You'll always be asked before any overage)

Support SLA

Bug fixes and integration repairs: within 48 business hours of report.

Model/platform updates: within 30 days of release.

Async support response: same business day for messages received before 3pm ET.

Your OpenAI Bill

DeskIQ does not bill you for model usage. You pay OpenAI directly from your own account, which we set up during installation. Typical usage runs $5–20/month. We configure your setup to minimize this by routing routine background tasks (morning briefs, scheduled triage, classification) to lighter, cheaper models and reserving OpenAI's main model for drafting and research.

Commitment & Cancellation

Care Plan is required for the first 6 months after installation.
After 6 months, the plan continues month-to-month automatically.
To cancel, send written notice to jonathan@pixelcove.co with 30 days notice. No partial-month refunds.
If you cancel, your Hermes installation and all configuration files remain yours. No further support or updates will be provided.
DeskIQ is a managed service built for busy professionals. If you're comfortable maintaining your setup independently, we're happy to part ways after your commitment period.

Data & Remote Access

DeskIQ accesses your system only via Tailscale during active support sessions.
We do not retain persistent access between sessions.
Remote access is logged and available upon request.
You can revoke Tailscale access at any time by removing DeskIQ from your Tailscale network.
DeskIQ is not liable for OpenAI API downtime, model behavior changes, or data loss caused by third-party services.

Pricing

DeskIQ is per-user. The setup fee is one-time per user; the Care Plan is monthly per user. Pricing scales down at 5 and 10 users.

Tier	Users	Setup (per user, one-time)	Care Plan (per user, monthly)
Solo	1–4	$299	$129/mo
Team	5–9	$249	$109/mo
Firm	10+	$199	$99/mo

Annual prepay: pay 10 months of Care Plan, get 12 (saves ~17%). Contact us to switch to annual.

More than 25 users or a custom arrangement? Talk to us about firm pricing.

What's included, and what isn't.